What we do

In 2011 our business successfully completed its first Flood Defence contract. After working alongside a hub of local authority figures we now offer a guaranteed repair service in this field working closely with customers in flood zones to Install effective flood defence solutions.

Clients value our professionalism and guidance, both myself and Michelle hold clear enhanced DBS (Disclosure Barring Service) certificates. I personally guarantee to oversee the running of your project.”I will carry out your building work on-site”.  I work closely with a wide range of professional authorities and construction services to offer my clients a smooth, efficient, cost-effective building process. 

My unique multi-skilled trade capabilities enable me to tailor my business model to your Individual project needs. I do not operate a subcontractor service, the work I do is completed by myself and I endeavour to provide my clients with a full guarantee based on UK building law – Insurance backed policies can be sourced upon request. 

Our company projects are run efficiently, to time and on budget. Rest assured all our building work is Inspected and approved by Building Control with official certification supplied to each client on project completion. We comply with Construction Design and Management Regulations 2015 which aim to improve health and safety in our Industry. We will complete a CDM (Construction Design Management) Plan at the start of every project setting out our standards for the careful management of Health and Safety Risks.

Michelle and I also provide our clients with a detailed payment plan at the start of every project where we ask that a contract is signed before any building work is started and we promise to Invoice in line with the agreed payment plan prepared. Our clients will receive monthly statements showing a brief overview of all payments issued and any balances outstanding. We will request “Final payment is due on satisfactory completion of the job and or within 14 days from the date of our invoice”. If you chose to accept our written quotation we will work with you to agree a staged payment plan. You will be asked to sign your contract approving the staged payments as set out in your plan before any building work can get underway. We strongly recommend to our clients that they read their contract documentation and payment plans thoroughly. Our contract is a legal document, when it is signed by a client this signifies their full approval for building work to proceed as quoted. When a client has signed our contract documentation this is acknowledged as authorisation to proceed and confirms customers have read and understood our quotation documentation, payment schedule and contract paperwork.

Customers will always have an opportunity to discuss quotations before agreeing to building work. We will always provide a written quotation before any building work is carried out and we require a client signature on our contract document to authorise the payment schedule before any building work can start. At the end of every contract our clients receive a full and final invoice detailing our completed schedule of work. On issue of the full and final invoice, this signifies the completion of our contract agreement and payment is requested from our clients within 14 days of the invoice issue date.

For our clients peace of mind, R Hales Building Services operates a Complaint Service. We trust our clients will not require the use of this service during their project with us but we would like to make you aware that as part of our complaints policy we will always endeavour to provide our customers with the best service and products available. We recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right we ask our clients to contact us as soon as possible in order that we can rectify any problems. Our clients can call us, email or write to us. We aim to respond within 2 days of receiving a customer complaint and where possible will provide customers with a date to remedy any issues raised. Our complaint log will be kept secure for a period of 2 years.